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"the beating heart (as primal source and power center)"
for the collated knowledge found in the PMBOK
Using this Dashboard, you can easily access all the PMBOK Processes and their *ITTOs found within the Guide.
| *ITTOs are: Process Inputs, Tools and Techniques, and Outputs - for each of the 49 PMBOK processes on the Dashboard. Processes (and their ITTOs) are used from the beginning (INITIATION) to the end (CLOSURE) of a project (cross-referenced by Knowledge Area), at each step of your project management journey. They form a well-defined method (think of it as a recipe with essential ingredients) for project management success. |
ITIL (Information Technology Infrastructure Library) is the world's leading framework for IT Service Management (ITSM). It provides a practical, flexible set of best practices that align IT services with the needs of the business.
ITIL v3 — The Service Lifecycle
ITIL v3 organises IT service management around a five-stage Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI). Each stage defines processes and functions ensuring IT services are planned, built, delivered, and continuously refined. ITIL v3 brought discipline and repeatability to IT operations — establishing incident management, change management, problem management, and configuration management as core professional practices.
ITIL 4 — Value Streams and the Service Value System
ITIL 4 modernises the framework for the digital age. Its centrepiece is the Service Value System (SVS) built around a flexible Service Value Chain — six interconnected activities (Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support) that can be combined into value streams tailored to any service or outcome. ITIL 4 embraces Agile, DevOps, and Lean thinking, positioning IT not as a cost centre but as a co-creator of business value.
Why ITIL matters for business process improvement
When Software Engineering and Hardware Infrastructure are managed according to ITIL — particularly ITIL 4 with its emphasis on value streams — the benefits extend well beyond IT. Structured service management drives consistency, reduces downtime, and enforces accountability across every business function that depends on technology. This elevates the professionalism of operations, finance, HR, and customer service alike, pushing the entire organisation toward higher Capability Maturity levels. Get IT right under ITIL 4, and you create the stable, high-quality foundation on which all other business process improvements can be built.